Listen to your customers and improve your business.

Confidential feedback by phone, email, text message or online.

Collect confidential feedback from your customers by phone, email, text message or online.

  • Listen to the actual voice of the customer.
  • Receive photos, texts, emails or calls at no cost.
  • Prevent negative feedback from going online and monitor social media websites.

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Watch the Hoot Ratings introduction video.

Increase profits

More Feedback = More Profits

The collection of feedback can provide immediate results to the bottom line of your business.

Why it Pays to Listen to the Voice of the Customer
Source: "The ROI of Customer Feedback, Why it Pays to Listen to the Voice of the Customer" Aberdeen Group 2009

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Better Manage Personnel

Better manage and motivate your personnel and make them more productive.

Use feedback to simplify employee reviews, training and retention.

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A sample chart of feedback performance.

Gain Peace of Mind

Hoot Ratings provides peace of mind that there is always someone watching your business

  • Monitor your business day and night.
  • Keep your feedback private, no negative customer ratings online.
  • Early identification of minor service failures.
  • Understand your customers and be the first to serve their needs.
Protect your business with Hoot Ratings

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How it works

Hoot Ratings works in 3 easy steps and can be implemented overnight.

Step 1: Place our free materials around your business

Step 2: Gather private customer feedback via a toll-free call, text, email or Internet

Step 3: Easily manage all your feedback in a single location online.

Use Hoot Ratings to collect feedback

See plans and pricing (starting from free)

What you get for free:

Stuff you get for free
Sample Signs for your business

  1. A complete feedback collection system
  2. Promotional materials and signs.
  3. A secure web portal to review confidential feedback.
  4. The "best practices" guidelines.
  5. And more cool stuff…
  • Follow us on Twitter for tips and articles on using customer feedback to improve your business.
  • Check out our Blog to learn how people are improving their businesses.

Check out this sample feedback:

What people are saying about us!

  • Antheia Flowers

    “With Hoot Ratings, I am confident I am doing everything to make my business a success. We care about what our customer’s think and they see it every day in our store.”

    -- Angie, owner Antheia Flowers, New Jersey

  • A Complaint is a Gift
    “It is critical that you create as many opportunities as possible for your customers to connect with you and Hoot Ratings does precisely this. As someone who is passionate about customer feedback and the author of A Complaint Is a Gift, I would say Hoot Ratings has created an engaging way to collect feedback. Since most feedback collection systems are not pleasant for consumers, the Hoot system is a gift to both business owners and their customers. We all benefit when there is more feedback. “ 

    -- Janelle Barlow, Author of A Complaint Is a Gift in its second edition with foreword by Tony Hsieh, CEO of Zappos.com.

Power of Customer Feedback

How do you benefit the most from customer feedback?

Less than 2% of businesses have an established customer feedback procedure, yet it is one of the most valuable assets readily available to a business owner. Download the free Hoot Ratings "The Power of Customer Feedback" eBook to learn how to create a simple feedback system and the value it can bring to any business.